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Service Desk Knowledge Base has moved to ServiceConnect.

ServiceConnect replaces the old IT service desk (ServiceDesk) and allows you to:

  • Ask questions, make requests and report problems related to IT;
  • Track the progress of your reported issues and requests;
  • Chat online with the IT Support Centre team to get quick answers;
  • Access the knowledge base – the IT database of common issues and IT self-help documents.
  • If you have bookmarked the old helpdesk system you should update your bookmarks by deleting your existing bookmark and linking to instead.

If you need help navigating or using ServiceConnect there are self-help resources available under the clearly marked FAQ link on the home page of the new tool, or contact the IT Support Centre on x2222.