This page is for general FAQ's to assist you in general troubleshooting when trying to connect to the UTS Wireless Network. Please read before seeking assistance.

What do I need to connect to the UTS Wireless Network?.

• Your UTS Email and Access Account login and password
• A wireless enabled laptop

What hardware is needed?
A wireless network card that is 802.11b/g compliant and a laptop. Click here to go to the minimum hardware requirements to access the UTS Wireless Network.

What software is needed?
A compatible web browser and the Java Runtime Environment (JRE) installed. Click here to go to the minimum hardware requirements to access the UTS Wireless Network.

Where do I get a Login and Password?
The Login and Password is the same for your UTS Email and Lab Access Account. To register for this account you need to be a current UTS staff or student and have your ID card ready to provide to staff to register you on the Wireless Network. To register for this account - click here. For further information on this account - click here.

How to Log Out of the UTS Wireless Network

There are two ways to log out:

Method 1
Click on the "Sign Out" button in your browser.

Method 2
A. Click on the Yellow "lock Icon"
B. Select "Sign Out".

I still can't connect and my operating system is in a language other than English. Will this affect my access?.
The UTS Wireless Network will work with any Operating System that supports the English Language, as long as the user Operating System meets the minimum requirements.

I can't seem to get a connection working.
Do you have a firewall or virus scanner installed?. Some firewalls and virus scanners do not allow connections example: Norton internet security, the user must switch off the internet security software (personal firewall feature) to gain access. Disable or uninstall your firewall to see if this affects access. Are you in a Wireless coverage area? Check to ensure you have access to the network.

I still can't connect to the Wireless Network and I have tried everything!.
There is a good chance you are experiencing a software conflict with other applications on your computer. The main reason for conflict can be a personal firewall or virus scanning software installed. Uninstall or disable these applications first and try connecting to the network again.

I have all the TCP IP settings on default automatic settings but the default gateway is not being assigned.
It is a Microsoft Windows update problem. The problem comes from optional updates and not the recommended critical updates. Reinstall your operating system and only install critical updates.

Can I connect my PDA to the Wireless Network?
Yes, however it has limited web browsing capabilities. The following is a list of tested PDA's that are known to work on the UTS wireless network.

Laptop Student Support
The UTS Programmer's Society will be providing in-person technical support for student's connection to the new wireless network at the following locations:

UTS Building 10, Level 3, Room 380a (up the stairs at the end of the foyer).

Support will commence after 19th February 2007 and opening times will be published daily on the Noticeboard and Posters outside Building 10 Room 380a.

Otherwise support for students will be available at the following dates and times:

• Tuesdays 3-5 pm
• Thursday 3-5 pm

Assistance will be available to members when joining the UTS Programmer's Society at a small, once only membership fee of $10.

Why is Wireless running slow?
The speed of the wireless will vary mainly due to two things:

The Number of users sharing the same airspace.
a) The number of users connected to a particular access point (AP) makes the speed of the wireless change - remember the airspace is shared. It's a bit like driving on a highway. When you're on your own its great, but as more and more users come onboard and merge into each others lanes, things slow down.
The closer you are to the source (AP) the faster the speed
b) The distance you are from an access point determines the speed of the connection. If you're really close to the source, its works at maximum speed, but if you are really far away the speed slows down.